Terms of use and sale

These terms govern the use of the 1on1 service, published by Limitless Tec Ltd (“1on1”, “we”), a company registered in England and Wales under number 13697254, whose registered office is at 124 City Road, London EC1V 2NX, United Kingdom. They apply to any professional who creates a twin on 1on1 (the “Customer”). Creating an account, putting a twin online or paying for a plan means accepting these terms.

1. A service for professionals only

1on1 is intended exclusively for professionals (sole traders, businesses, creators running an activity) who use it for their business. It is not offered to consumers. Visitors who talk to a twin are not bound by these terms: they are the Customer's prospects, followers or clients.

2. The service

1on1 provides the Customer with a web page in their name (1on1.talk/name) where their “twin”, an artificial intelligence in their image, talks with their visitors in writing or by voice, based on the content, offers, prices and rules provided by the Customer. Depending on the chosen vertical (for example Coach or Creator) and the missions switched on, the twin can in particular:

• answer visitors' questions and present the Customer's offers and links;
• qualify visitors and only open the Customer's calendar (Calendly or equivalent) to those who are ready;
• collect the first name and email of visitors who wish to give them;
• write to visitors, on the Customer's behalf, the emails related to their request: a message before a call, reminders, an offer of another time after a no-show, a follow-up on the date requested by the visitor;
• give the Customer a dashboard (conversations, contacts, summaries, reasons for not buying) and follow-up emails (brief, recap);
• let the Customer send a message to the contacts who agreed to it.

The page clearly tells visitors that they are talking to an artificial intelligence and not to the Customer live. The Customer agrees not to hide or circumvent this information. The service evolves: the available features are those described in the dashboard at the time they are used.

3. Account and going live

The Customer creates their twin themselves, from the website, or with our help during a setup call. They log in to their dashboard with a code sent to their email address and remain responsible for access to that address. They test their twin before putting it online and can change or remove it at any time.

4. Plans and credits

• The price of a twin depends on the chosen vertical and the usage tier. Prices, the content of each plan and the number of credits included are shown on the website and in the dashboard (Plan page) at the time of subscription. A free plan lets the Customer try the service with limited features.
• Usage is counted in credits: in particular each conversation, each minute of voice conversation and each email written by the twin to a visitor. The current scale is shown in the dashboard.
• Credits included in the plan are renewed at each billing date and do not roll over. Credits bought as a top-up remain available as long as the account is active. Credits have no cash value and are not refundable.
• When credits run out, the page stays online: the twin answers briefly in writing and keeps collecting contacts, until the next billing date or a top-up.

5. Payment

• Payment is taken in advance, at each billing date, by our secure payment provider. No commission is taken on the Customer's sales or bookings.
• Prices are shown excluding taxes. VAT is applied according to the regulations in force; for business customers established in the European Union, it is in principle reverse-charged by the Customer.
• If a payment fails, the plan may revert to the free plan after the Customer has been informed by email.
• We may change our prices with 30 days' notice; the new price applies from the next billing date.

6. Cancellation

• The Customer can cancel at any time from their dashboard or by email. Cancellation takes effect at the end of the period already paid; no pro-rata refund is due.
• We may suspend or terminate an account in the event of a serious breach of these terms (unlawful content, identity theft, fraud, non-payment, abusive sending), after a warning except in an emergency.
• After cancellation, the Customer can request an export of their data for 30 days. It is then deleted, except for what the law requires us to keep (invoicing).

7. Affiliate programme

The Customer can recommend 1on1 with their affiliate link. Commissions, their rate and their duration are shown in the dashboard. They are due on payments actually received, paid out as described in the dashboard, and cancelled in the event of a refund, non-payment or fraud (including self-referral).

8. Customer commitments

The Customer agrees to:

• provide accurate, up-to-date information about their business, offers, prices and conditions — the twin only presents what they have entered;
• use their own photo, or a photo for which they have written permission from the person shown;
• hold the rights to the content they provide (texts, images, documents, links);
• not use 1on1 for any unlawful or misleading activity, or to impersonate another person;
• not use 1on1 for health activities (doctors, psychologists, allied health professions) until this is expressly offered, as health data requires certified hosting;
• only write to their contacts within the limits of the notice shown to visitors, and respect unsubscribes;
• meet their own obligations towards their visitors, in particular regarding data protection (see the appendix);
• regularly review their conversations and correct their content if the twin answers inaccurately.

9. Artificial intelligence: what you should know

The twin's answers and emails are generated automatically by an artificial intelligence model. We apply safeguards: the twin only quotes the prices and offers entered by the Customer, makes no promise on their behalf, gives no personal medical, legal or financial advice and does not present itself as the Customer live.

Despite these safeguards, an artificial intelligence can make mistakes, misunderstand a voice transcription or phrase an answer imperfectly. Summaries and classifications (“too expensive”, “not the right time”…) are decision aids, not certainties. The Customer remains solely responsible for their business decisions and for the commitments they make with their visitors.

10. Third-party services

The Customer can connect 1on1 to third-party services (a calendar such as Calendly, WhatsApp, sales pages, a payment provider). Their use remains subject to their own terms. When the Customer provides an access token for their calendar, 1on1 only uses it to read the time and status of calls booked from their page; the Customer can remove it at any time.

11. Ownership

The Customer remains the owner of their content and data (photo, texts, offers, conversations, contacts). They grant us the right to use them only to run their service. We do not use their conversations to train an artificial intelligence model without their written consent.

The software, the 1on1 brand and the website remain the property of Limitless Tec Ltd. With the Customer's agreement, we may mention their name and page as a reference.

12. Availability

We make our best efforts to keep the service available at all times, without guaranteeing uninterrupted availability. Interruptions may occur for maintenance or because of our providers (hosting, artificial intelligence, emails). We inform Customers of any significant change.

13. Liability

Our total liability, whatever the cause, is limited to the amounts paid by the Customer in the 12 months before the event. We are not liable for indirect losses: loss of revenue, customers, opportunity or data not exported. Nothing in these terms limits a liability that cannot legally be limited (fraud, death or personal injury caused by negligence).

14. Changes to these terms

We may change these terms. The Customer is informed by email at least 30 days before a significant change takes effect and may cancel free of charge before that date.

15. Governing law

These terms are governed by English law. Any dispute falls under the exclusive jurisdiction of the courts of England and Wales, after an attempt at amicable settlement by email. These terms were written in French; the French version prevails.

Appendix — Data processing agreement (Article 28 GDPR)

When visitors talk to the Customer's twin, the Customer is the controller of their data and 1on1 acts as a processor on its behalf. This appendix applies under Regulation (EU) 2016/679 (GDPR) and the UK GDPR.

Purpose and duration

Welcoming the Customer's visitors, answering them, qualifying them, writing to them at their request, and passing on useful information to the Customer, for the whole life of the account.

Data and data subjects

• Data subjects: visitors to the Customer's page.
• Data: first name and email entered by the visitor; content of the conversation (transcript); the visitor's voice, processed in real time for the conversation and not recorded by 1on1; summary and classification of the conversation; requested follow-up date; time and status of the call read from the Customer's calendar; technical data (IP address, device type, referring page, language, dates).

1on1's commitments

• process this data only on the Customer's instructions, that is, to run their service;
• keep the data confidential and limit access to the people who need it;
• implement appropriate security measures: encrypted exchanges (HTTPS), a database not accessible from the browser, dashboard access reserved for the Customer, limited internal access;
• help the Customer answer their visitors' requests (access, correction, deletion, objection);
• inform the Customer as soon as possible, and at the latest 48 hours after becoming aware of it, of any data breach concerning them;
• at the end of the account, return the data on request and then delete it within 30 days;
• make available the information needed to demonstrate compliance with these obligations.

Sub-processors

The Customer authorises 1on1 to use sub-processors for hosting (website, application, database), artificial intelligence (conversation, transcription, summaries, emails) and sending emails. The up-to-date list is sent to the Customer on request at hello@1on1.talk.

1on1 informs the Customer by email of any addition or replacement of a sub-processor; the Customer may object and, where applicable, cancel. Each provider is bound by equivalent data protection obligations.

Transfers outside the European Union

Some of these providers are located in the United States. Transfers are covered by the European Commission's standard contractual clauses (and their UK equivalent) included in these providers' terms and, where they participate, by the EU–US Data Privacy Framework.

Customer obligations

The Customer ensures that their visitors are informed of the processing (the page shows an information notice and a link to the privacy policy), only uses the emails collected within the limits of the notice shown (answering the request, emails related to the call, the Customer's news with one-click unsubscribe), respects unsubscribes, and answers their visitors' requests with 1on1's help.

Questions: hello@1on1.talk.