Privacy policy

1on1 is a service published by Limitless Tec Ltd, 124 City Road, London EC1V 2NX, United Kingdom. This page explains what data is processed, why, for how long, and how to exercise your rights. It is written for two audiences: visitors who talk to a professional's page, and professionals who are 1on1 customers.

1. You are talking to a professional's page

Who is responsible for your data?

The professional whose page you are visiting (1on1.talk/name) is the controller of your data. 1on1 processes it on their behalf, as a processor, to run their page.

You are talking to the professional's AI twin

The conversation is led by their “twin”: an artificial intelligence trained on the content, offers and prices provided by the professional. It is not them answering live. You can ask to speak to them at any time.

What data?

• What you say or write during the conversation, kept as text (transcript).
• Your voice, if you use the microphone: it is transmitted in real time to enable the conversation, then transcribed. 1on1 does not record any audio file.
• Your first name and email, only if you enter them in the form. They are never asked for out loud.
• A summary of the conversation and the reason why you booked or not (for example: budget, timing).
• Technical data: IP address, device type, referring page (for example TikTok or Instagram), language, dates and times.
• If you simply open the page without talking to the twin: an anonymous visit count (see section 4). Your IP address is only used to compute an identifier that changes every day; it is not stored for this count.

Do not share sensitive data (health, opinions, banking details) during the conversation: it is not needed.

Why?

• To answer your questions and check whether one of the professional's offers fits your situation.
• To let you book a call: your first name and email are then pre-filled in their calendar.
• If you book: to receive the twin's emails related to that call (preparation, reminders, another time if you could not attend). If the professional has connected their calendar, the time of the call is read from it to send reminders at the right moment.
• If you asked to be contacted later: an email from the twin on the date you gave.
• To send the professional a summary to prepare your conversation, or to get back to you if you asked.
• If you left your email in the twin's form: to receive the professional's news by email (for example if they change accounts). Every email contains a one-click unsubscribe link.
• To protect the service against abuse (limiting the number of conversations per IP address).
• To give the professional anonymous traffic statistics for their page (number of visitors, source, country, device).

Legal basis: pre-contractual steps taken at your request and the professional's legitimate interest in answering people who contact them; for email news, your consent, given by sending the form after reading the notice, which you can withdraw at any time through the unsubscribe link.

Who has access?

The professional, from their dashboard and by email. 1on1 and its technical providers (see section 3), only to run the service. If you book, your first name and email are passed to the professional's calendar tool (for example Calendly), which applies its own privacy policy.

For how long?

For as long as the professional uses 1on1, then 30 days after their subscription ends, unless they delete your data earlier or you ask for it to be deleted. Resuming an ongoing conversation is handled in your browser for 2 hours at most.

Your rights

You can request access to, correction or deletion of your data, or object to its processing. Contact the professional concerned, or write to us at hello@1on1.talk stating the page you visited: we will pass on your request and help them answer it.

2. You are a 1on1 customer

For its customers' data, Limitless Tec Ltd is the controller.

Your data is kept during the subscription, then 30 days after cancellation (export period), except invoices, which are kept for the period required by law. We do not use your conversations to train an artificial intelligence model without your written consent. We do not sell any data.

3. Providers and transfers outside the European Union

1on1 relies on technical providers, who only access data to deliver their service:

• hosting of the website, the application and the database;
• artificial intelligence (voice and text conversation, transcription, summaries);
• sending emails;
• subscription payments (customers only).

Some of these providers are located in the United States. These transfers are covered by the European Commission's standard contractual clauses (and their UK equivalent) and, where the provider participates, by the EU–US Data Privacy Framework. The list of our providers is available on request at hello@1on1.talk.

4. Cookies and audience measurement

1on1 uses no advertising cookies and no cross-site advertising tracking. Strictly necessary trackers are used to keep you logged in to the dashboard (customers), remember your language on the website, and resume an ongoing conversation (browser local storage, 2 hours).

Recognition on a twin page. When you leave your first name and email with a twin, or open a link from an email it sent you, a cookie (oo_c_…, 12 months) lets the twin recognize you when you come back, so you do not have to fill in the form again. It contains a signed identifier, never your email. You can delete it at any time from your browser.

Google Analytics. To understand how our website is used and improve it, 1on1 uses Google Analytics 4 (Google Ireland Ltd / Google LLC). It sets cookies (_ga, _ga_*, up to 13 months) and collects pages viewed, clicks on key buttons, sign-ups and checkout steps, the referring site, device, browser, language and approximate location. Google truncates IP addresses and we do not send names, email addresses or conversation content to Google. You can opt out with Google's browser add-on (tools.google.com/dlpage/gaoptout) or by blocking cookies in your browser.

Page traffic measurement. To tell the professional how many people visit their page, 1on1 counts visits without cookies. Each visit is associated with an anonymous identifier, computed from the IP address and the browser, which changes every day and cannot be used to recognise you from one day to the next; the IP address is not stored for this measurement. What is recorded: the date, the referring site (the site name only, for example tiktok.com), the device type, the browser language and the country. A simple marker stored in your browser for the life of the tab avoids counting the same visit twice. This data is only used to produce statistics for the professional, is not combined with any other data and is not shared with third parties. This limited, anonymous measurement does not require consent.

5. Security

Encrypted exchanges (HTTPS), a database not accessible from the browser, dashboard access limited to the professional concerned, page instructions kept server-side. No system is infallible: in the event of a data breach, we notify the customers concerned as soon as possible.

6. Contact and complaints

For any question or to exercise your rights: hello@1on1.talk. You can also contact the data protection authority in your country: in the United Kingdom, the ICO (ico.org.uk); in France, the CNIL (cnil.fr).